(SCTP) Certificate in InfoComm Technology - Infrastructure & Operations
About This Course
The Certificate in InfoComm Technology - Infrastructure & Operations aims to equip the trainees with comprehensive knowledge and hands-on skills in managing and optimising IT infrastructure. It consists of seven structured and progressive modules:
1. The Introduction to Information Technology (IT) module has four learning units. It covers an Overview of the IT Industry and Job Roles, Basic Hardware Concepts, Basic Software Concepts.
2. The Understanding Computer Hardware & Peripherals module has four learning units that allow trainees to attain the fundamental knowledge and skills related to computer hardware and peripherals.
3. The Operating Systems & Desktop Support module comprises five learning units focusing on enhancing trainees’ desktop support skills and proficiency in managing systems.
4. The Network Fundamentals & Troubleshooting module has four learning units that allow trainees to apply the networking fundamentals, including distinguishing between various network types and topologies, performing network design and configuration, and effectively diagnosing and resolving network challenges.
5. The Cybersecurity Essentials module consists of three learning units aiming to build trainees’ ability to grasp the core concepts of cybersecurity and recognise prevalent cybersecurity threats,
6. The IT Troubleshooting & Problem-Solving module has six learning units focusing on troubleshooting processes covering hardware and software, networking, application, and security troubleshooting, including identifying common IT issues, problem analysis, and diagnosis.
7. The IT Service Management & Help Desk Operations module comprises three learning units that aim to equip the trainees with the essential skills and knowledge to manage help desk tickets, prioritise & resolve incidents, and track service-level agreements. It covers Introduction to IT Service Management Frameworks, Help Desk Operations & Incident Management, & Practical Application and Simulation.
What You'll Learn
● Describe the current trends, job roles, hardware and software concepts, and essential IT terminology.
● Perform component installation (CPU, RAM, SSD, graphics card), including identifying parts, connectivity, PC build-up/upgrading, and the BIOS process flow of booting.
● Proficiently install, configure, and maintain Windows OS and virtualised environments, including building capabilities for their desktop support skills and managing systems.
● Apply the networking fundamentals, including distinguishing between various network types and topologies, performing network design and configuration, and effectively diagnosing and resolving network challenges.
● Discuss cybersecurity concepts, best practices, and professional roles, skilfully identify and counteract threats using assessment methodologies, and emphasize the importance of regular software updates and patches in maintaining a secure digital environment.
● Troubleshoot and resolve common IT issues in hardware, software, network, applications, and security domains.
● Acquire mastery over computer network foundations and incident management, effectively navigating data transmission and IP addressing, efficiently handling and resolving help desk incidents within set parameters, and applying these skills proficiently in simulated scenarios while ensuring consistent service quality.
Entry Requirements
● WPLN Level 4
● 1 GCE ‘O’ level or equivalent (≥ 21 years old); OR
● NITEC/Higher NITEC (≥ 21 years old); OR
● Mature candidates (≥ 30 years old with 8 years’ work experience); OR
● Candidates with other qualifications will be considered on a case-by-case basis