[LPCI] Mastering Business Communication in an Evolving Workplace (Classroom & Asynchronous)
About This Course
“The single biggest problem in communication is the illusion that it has taken place.” — George Bernard Shaw, Nobel Prize-winning playwright
Modern-day communication bridges the physical and digital worlds, making the mastery of effective business communication an indispensable skill. If you find it challenging to convey complex ideas clearly, connect with diverse stakeholders, or navigate delicate conversations without causing friction—then this program is for you.
Mastering Business Communication in an Evolving Workplace is designed for executives at all levels in their organizations.
In this course, you will:
- Unlock the art of crafting clear, impactful messages and emails that inspire action, not just attention.
- Learn to excel in both one-on-one and group settings.
- Develop the skills to handle difficult conversations with diplomacy, ensuring your voice is heard without disrupting harmony.
Through immersive role-plays, discussions, and interactive activities, you’ll become a confident communicator, equipped to excel in the evolving workplace.
What You'll Learn
- Turn complex information into clear, concise and impactful messages that will be understood, remembered and acted upon by the receiver.
- Craft emails with increased likelihood of being opened, read to completion, and acted upon.
- Adapt your communication style to engage effectively with stakeholders from diverse backgrounds, roles and communication preferences.
- Master the art of difficult conversations—confidently and skillfully declining unwarranted requests while maintaining strong and professional demeanor.
- Clearly articulate and communicate expectations to team members, ensuring mutual understanding and alignment across various work scenarios.
- Apply crisis communication strategies to confidently handle unexpected situations, maintaining transparency and credibility during challenging times.
Entry Requirements
- Singapore Citizens or Singapore Permanent Residents
- Able to commit to the full duration of the programme