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Navigating Service Challenges

Name: Navigating Service Challenges
Price: 105 SGD
Rating: 4.3 (6 reviews)

Training Provider: EDUSPHERE COLLEGE OF MANAGEMENT AND TECHNOLOGY PTE. LTD.

Course Reference: TGS-2024042314

S$105

Original: S$210

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About This Course

"Navigating Service Challenges" is specifically designed for rank-and-file employees operating in a service environment. This course provides learners with the essential technical skills and competencies to confidently address challenging service situations and effectively implement service recovery procedures. Learners will gain a solid understanding of potential triggers that can lead to service challenges, learn practical service recovery protocols, and master appropriate verbal and non-verbal communication techniques crucial for de-escalation and resolution. The course also covers when and how to escalate unresolved service challenges, ensuring no issue is left unaddressed.

At the end of the course, learners will be able to:
1) Identify factors in the service environment that could potentially result in service difficulties.
2) Use service restoration protocols to address service issues.
3) Elevate unresolved service issues.
4) Define principles of effective communication.

What You'll Learn

This course equips learners with essential skills for navigating and resolving challenges within a service environment. Learners will learn to proactively identify factors that can lead to service difficulties, enabling them to anticipate and potentially mitigate issues before they escalate. The course will then delve into practical, step-by-step service restoration protocols, providing learners with the tools and techniques to effectively address and resolve common service problems. Furthermore, they will understand when and how to elevate unresolved service issues to the appropriate channels, ensuring that complex problems receive the necessary attention. Finally, the course will explore the fundamental principles of effective communication, empowering learners to interact clearly and constructively with customers and colleagues, even in challenging situations.