(SCTP) Service Leadership (SF - Manager) (Classroom Facilitated) (FT)
Training Provider: Nanyang Polytechnic
Course Reference: TGS-2024043075
S$252
Original: S$840
Save S$588
About This Course
On completion of this course, participants will acquire the knowledge and skills to lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies
What You'll Learn
The course covers the following areas:
• Characteristics of a leader
• Methods to operationalise the organisation’s vision, mission and values within the team
• Techniques to promote a customer centric environment
• Methods to influence service team to achieve service excellence
• Methods to analyse the performance of team
• Characteristics of a leader
• Methods to operationalise the organisation’s vision, mission and values within the team
• Techniques to promote a customer centric environment
• Methods to influence service team to achieve service excellence
• Methods to analyse the performance of team
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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