PWM-Food Services:F&B Customer Service Excellence
Training Provider: ALLSPICE INSTITUTE PTE. LTD.
Course Reference: TGS-2024044318
S$120
Original: S$240
Save S$120
About This Course
This course is only intended for the low wage workers in the PWM-Food Services Sector.
This course will equip you with the knowledge and application skills to:
• Introduction to Customer Service
• Qualities and Characteristics of a Food and Beverage Service Professional
• Effective Communication
• Exceeding Customer Expectation
What You'll Learn
you will learn how to provide exceptional customer service in the food and beverage industry. This includes developing communication skills, mastering menu knowledge, enhancing service etiquette, and dealing effectively with customers, all to create a positive dining experience. You'll also gain insights into upselling, teamwork, and adhering to industry regulations, with the goal of ensuring customer satisfaction and maximizing revenue.
Entry Requirements
There is no formal pre-requisite for learners to enrol for this course, although learners are preferred to:
- Be able to understand, speak, read and write English - Learners must minimally possess WPL Level 2 for both literacy and numeracy
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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