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PWM-Food Services: Customer Service Excellence in F&B (Mandarin)

Name: PWM-Food Services: Customer Service Excellence in F&B (Mandarin)
Price: 130 SGD

Training Provider: ICAS TRAINING AND EDUCATION COLLEGE (ICASTEC) PTE. LTD.

Course Reference: TGS-2024044339

S$130

Original: S$260

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About This Course

This course is only for the low wage workers in the PWM-Food Services Sector.
At the end of the course, learners will be able to:
LO1. Identify and confi rm customers' expectations and needs
LO2. Communicate with customers in a way that makes them feel valued and respected
LO3. Respond promptly to customers' requests and provide personalized service where possible
LO4. Identify and act to mitigate triggers in the service environment that may lead to potential service challenges
LO5. Direct feedback on areas of improvement and unresolved service challenges to the right escalation channels

What You'll Learn

This course is about communicating well with the customers and giving a positive impression to a diverse range of customers in F&B establishments. By doing so, the learners can contribute to a positive customer experience and the likely retention of happy customers.

Entry Requirements

Learners should be at least 18 years old
Leaners must be able to listen, speak, read, and write Mandarin at a level equivalent to Workplace Literacy - Level 4 and above
Learners who do not meet the above requirements will be required to go through a short interview to verify their languageand cognitive ability