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ITIL®4 Specialist Monitor Support and Fulfil (MSF) (SF)

Name: ITIL®4 Specialist Monitor Support and Fulfil (MSF) (SF)
Price: 1250 SGD
Rating: 4.4 (29 reviews)

Training Provider: NTUC LEARNINGHUB PTE. LTD.

Course Reference: TGS-2024046544

S$1,250

Original: S$2,500

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About This Course

• Define the key concepts of the Monitor, Support and Fulfil (MSF) practices.
• Understand the processes of the MSF practices
• Understand the roles and competences of the MSF practices
• Understand the how information and technology support and enable the MSF practices
• Understand the roles of partners and suppliers in the MSF practices
• Understand how the ITIL capability model can be used to develop the MSF practices
• Understand how the ITIL guiding principles support the MSF practices

What You'll Learn

This is a four-day course which offers the candidates with an understanding on how to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
• ITIL® 4 Practitioner: Incident Management
• ITIL® 4 Practitioner: Service Desk
• ITIL® 4 Practitioner: Problem Management
• ITIL® 4 Practitioner: Service Request Management
• ITIL® 4 Practitioner: Monitoring and Event Management