MANAGING WORKPLACE RELATIONSHIPS WITH DISC
About This Course
Explore workplace relationship dynamics with our course, 'Workplace Relationship Management Using DISC.' This program, centered on the DISC model, equips participants with the skills to analyze employee relationships, considering diverse communication styles and behavioral traits. Participants will delve into conflict causes and resolutions, identifying patterns and implementing tailored conflict resolution procedures. The course emphasizes proactive approaches to conflict management, offering practical skills in investigating and resolving workplace disputes. Communication strategies, aligned with the DISC model, are covered, along with documentation best practices. By the end, participants will be adept at fostering a positive work environment through effective conflict analysis, resolution, and documentation. Suitable for professionals at all levels, this course enhances interpersonal and conflict resolution skills.
What You'll Learn
1. Analyse Employee Relationships and Related Considerations:
Participants will develop a comprehensive understanding of workplace relationships by applying the DISC model. They will learn to assess and analyze various interpersonal dynamics, considering individual communication styles, preferences, and behavioral traits.
2. Identify Causes and Resolutions for Each Type of Conflicts, Grievances, and Disputes:
Participants will delve into the root causes of conflicts, grievances, and disputes within the workplace. Through the DISC framework, they will identify patterns of behavior contributing to workplace issues and explore effective resolutions tailored to individual communication styles.
3. Implement Appropriate Procedures and Processes to Resolve Conflicts After Investigation:
Building on investigative skills, participants will learn to apply appropriate conflict resolution procedures. The course emphasizes a proactive approach, equipping participants to address conflicts promptly and fairly. Case studies and practical exercises will enable them to implement effective conflict resolution strategies.
4. Examine Communication and Documentation Procedures of Employee Conflicts and Resolutions:
Participants will explore communication strategies essential for managing conflicts. They will learn to communicate clearly and empathetically, considering the diverse communication styles revealed by the DISC model. The course also covers documentation best practices to ensure a thorough record of conflict situations and resolutions.
Entry Requirements
Learners are expected to be:
• Above 18 years old
• Possess at least a GCE ‘O’ Levels or equivalent or
• Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) and Workplace Numeracy (WPN) at Level
• Be able to read, write and speak in English (WLPN Level 4 and above)