Effective Customer Relationships in Retail
About This Course
This course provides a comprehensive introduction to Customer Relationship Management Operations, equipping learners with essential skills such as identifying customer preferences, effective communication, record-keeping, and using feedback for service improvement. Designed for beginner to intermediate learners, the course addresses key competencies required in the retail and service industries, helping participants enhance customer engagement and satisfaction. By developing these skills, learners can boost their employability and prepare for roles in customer service, sales, and retail operations, with opportunities for job upgrading and career advancement in a customer-focused business environment.
What You'll Learn
Understanding Customer Preferences by learning how to identify diverse customer needs and adapt services to meet these preferences, ensuring customer satisfaction.
Develop practical effective communication skills with techniques in active listening and questioning to engage customers effectively and gather important information.
Gain the ability to document and organise customer interactions, ensuring compliance with company standards and supporting personalised service delivery.
Learning how to monitor client satisfaction through feedback, and implement improvements for continuous service enhancement leading to customer satisfaction.
Entry Requirements
Learners are expected to:
Have completed secondary education or, in the absence of formal qualifications, demonstrate the ability to comprehend, read, write, and speak English with Numeracy at WSQ Workplace Literacy (WPLN) Level 3.
Learners should have basic proficiency in English (both written and spoken) to understand course materials and communicate effectively in customer service roles.
No prior experience is required. The course is suitable for those new to the customer service industry or those seeking to upgrade their skills.
No specific prior knowledge or skills are required; however, a basic understanding of customer service or retail operations is beneficial