Customer Experience Management L4
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2024050921
S$250
Original: S$500
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About This Course
At the end of this course, learners will be able to:
- Understand and managing all aspects of customer service knowledge base
- Collect data to enhance customer experience in a legal and ethical manner
- Create a customer journey map to identify the various customer touchpoints to enhance customer experience
- Design and implement Customer Knowledge Base as part of Customer Experience Management
What You'll Learn
LU1: Introduction to Customer Experience Management (CXM)
LU2: Customer Segmentation
LU3: Introduction to PDPA
LU4: Data Collection Methods
LU5: Mapping Customer Experience
LU6: Designing the Customer Knowledge Base
LU2: Customer Segmentation
LU3: Introduction to PDPA
LU4: Data Collection Methods
LU5: Mapping Customer Experience
LU6: Designing the Customer Knowledge Base
Entry Requirements
Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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