Customer Loyalty and Retention Strategy Formulation L4
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2024050922
S$140
Original: S$280
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About This Course
Overview of the retail industry and factors customer service focus for an organisation to create customer loyalty to its brand, as well as evaluating the effectiveness of the strategies implemented based on the overall business plan of the company.
What You'll Learn
LU1: Business Strategy for Customer Loyalty and retention Programmes
LU2: Implementation of Customer Loyalty and Retention Programmes
LU3: Evaluating the Customer Loyalty and Retention Programmes Implementation
LU2: Implementation of Customer Loyalty and Retention Programmes
LU3: Evaluating the Customer Loyalty and Retention Programmes Implementation
Entry Requirements
Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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