Customer Loyalty: The Key to Growth

Training Provider: ADVANCE SAFE CONSULTANTS PTE. LTD.
Course Reference: TGS-2024051980
S$130
Original: S$260
Save S$130

About This Course

Designed for beginner to intermediate learners, this course equips learners with the essential knowledge and skills to implement, manage, and improve customer loyalty programs. It covers various program types, communication strategies, and customer engagement techniques, alongside resource management and continuous improvement. It addresses key competencies for the retail and service industries, helping participants boost customer satisfaction and retention. By developing these skills, learners enhance their employability and prepare for roles in customer service, sales, and retail operations, with opportunities for career advancement in customer-focused environments.

What You'll Learn

Understand various customer loyalty programs and how to effectively communicate their benefits to customers. Develop skills to engage customers, manage program resources, and suggest improvements to enhance customer loyalty and retention.

Entry Requirements

Learners are expected to:
Have completed secondary education or, in the absence of formal qualifications, demonstrate the ability to comprehend, read, write, and speak English with Numeracy at WSQ Workplace Literacy (WPLN) Level 3.
Learners should have basic proficiency in English (both written and spoken) to understand course materials and communicate effectively in customer service roles.

No prior experience is required. The course is suitable for those new to the customer service industry or those seeking to upgrade their skills.
No specific prior knowledge or skills are required; however, a basic understanding of customer service or retail operations is beneficial.

Course Details

Duration 8 hours
Language English
Training Commitment Part Time
Total Enrolled New course
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.

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