Transforming Moments into Memories (Customer Service Excellence L1)
Training Provider: NTUC LEARNINGHUB PTE. LTD.
Course Reference: TGS-2025052356
S$140
Original: S$280
Save S$140
About This Course
At the end of the course, participants will be able to:
1. Identify the changing expectations in customer service due to the introduction of digitalization
2. Create customer experiences by anticipating the needs and expectations of the customer
3. Appraise the key factors of exemplary staff who are able to provide value enhancement in their customer service.
4. Distinguish and project the ways participants can transform moments into memories so that customers can have an unforgettable experience
What You'll Learn
LU1: Understanding Changing Expectations of Digital Savvy Customers
LU2: Creating the Customer Journey
LU3: Developing Proactive Customer Engagement and Experience.
LU4: Transforming Moments into Memories
LU2: Creating the Customer Journey
LU3: Developing Proactive Customer Engagement and Experience.
LU4: Transforming Moments into Memories
Course Details
Back to All Courses
Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
More Courses from NTUC LEARNINGHUB PTE. LTD.
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Evaluate organisational requirements and business needs for cloud solutions
• Evaluate new a...
• Discuss foundation concepts of cybersecurity principles.
• Explain how organizations respond ...