(SCTP) WSQ Diploma in Retail (Retail Operations), Retail Operations Specialist
About This Course
Retail (SF): Financial Budget Planning and Management L4
At the end of the course, learners will be able to recommend parameters for financial budget management.
Retail (SF): Customer Experience Management L4
At the end of this course, learners will be able to understand and managing all aspects of customer service knowledge base.
Retail (SF): Crisis Management L3
At the end of this course, learners will be able to develop and organise a crisis response and recovery and business continuity plan.
Retail (SF): Problem Identification L4
At the end of this course, learners will be able to have the knowledge and application skills to Identify root causes and underlying factors of problems or situations.
Retail (SF): Service Leadership L4
At the end of this course, learners will be able to recognise the roles and responsibilities of a leader in operationalising the organisation’s vision, mission and values, promote a customer centric environment to influence team to achieve service excellence and analyse performance of team members to identify follow-up actions for improvement.
Retail (SF): Customer Loyalty and Retention Strategy Formulation L4
At the end of the course, learners will be able to Implement formulated customer retention strategies in developing customers loyalty.
Retail (SF): Sales Target Management L4
At the end of this course, learners will be able to identify the factors challenging the growth of retail sales.
Retail (SF): Inventory Control L3 (Apply Digital Strategy in Inventory Control)
At the end of this course, learners will be able to supervise and monitor stock receipt processes to align with organizational stock control procedures and systems.
What You'll Learn
LU1: Information Gathering
LU2: Root Causes Establishment
LU3: Ideas Generation
Retail (SF): Customer Experience Management L4
LU1: Introduction to Customer Experience Management (CXM)
LU2: Customer Segmentation
LU3: Introduction to PDPA
Retail (SF): Crisis Management L3
LU1: Crisis management plan
LU2: Exercise Individual Roles and Duties during a Crisis
LU3: Validate a Crisis Management plan
Retail (SF): Problem Identification L4
LU1: Problem Establishment
LU2: Problem Assessment
LU3: Solutions Generation and Selection
Retail (SF): Service Leadership L4
LU1: Recognition of a Leader’s role in service delivery
LU2: Promotion of a customer-centric environment
LU3: Evaluation of team performance
Retail (SF): Customer Loyalty and Retention Strategy Formulation L4
LU1: Business Strategy for Customer Loyalty and retention Programmes
LU2: Implementation of Customer Loyalty and Retention Programmes
LU3: Evaluating the Customer Loyalty and Retention Programmes Implementation
Retail (SF): Sales Target Management L4
LU1: Overview of the retail industry and factors challenging the growth of retail sales
LU2: To develop sales plan to guide sales performance in the store
LU3: Achieve sale target, evaluate and monitor store productivity against business objectives.
Retail (SF): Inventory Control L3 (Apply Digital Strategy in Inventory Control)
LU1: Supervise and monitor stock receipt
LU2: Supervise and monitor stock movements
LU3: Review and improve stock levels
Entry Requirements
GCE ‘O’ level Credit in English and Mathematics; or Workplace Literacy and Numeracy (WPLN) Score Level 4 for Reading, Listening, and Numeracy, and with at least 2 years of supervisory/managerial working experience.