Advanced Certificate in Artificial Intelligence (AI) and Automation for Business Professionals Module 5: AI Chatbots
About This Course
This module delves into the development and application of artificial intelligence (AI) chatbots, providing participants with the knowledge and tools necessary to design, implement, and manage advanced chatbot systems. Participants will get to explore various types of chatbots—from basic flow-based models to more complex natural language understanding enhanced and generative AI chatbots—and learn how these can be customised to enhance customer engagement and automate communication. The curriculum combines theoretical concepts with practical hands-on workshops, enabling participants to build their own chatbots tailored to their specific business needs. By the end of the module, participants will be proficient in leveraging chatbot technology to improve customer service, streamline interactions, and gain valuable insights into customer behaviors and preferences.
What You'll Learn
• Acquire a comprehensive understanding of various types of chatbots, including traditional, natural language understanding enhanced, and generative artificial intelligence (AI) chatbots, as well as their respective roles in business operations
• Learn to customise and integrate chatbot functionalities to meet specific business needs, focusing on agent handoff, integrations, and analytics to enhance user interaction
• Engage in hands-on workshops to build functional chatbots, applying real-world applications and testing their effectiveness in simulated environments
• Develop strategies for deploying chatbots within existing business frameworks and evaluate their impact on customer engagement and service delivery
Entry Requirements
NA