Techniques for Outstanding Customer Interactions in Call Centers
About This Course
Enhance your customer service skills with this WSQ course focused on effective communication and client interaction in call centers. Learn techniques to identify customer preferences, improve call handling, and respond professionally to inquiries. Develop active listening and problem-solving skills to create a positive customer experience and strengthen customer relationships.
Accurate record-keeping and customer satisfaction monitoring are crucial in maintaining service excellence. This course equips you with the ability to document customer interactions correctly, track service quality, and provide follow-ups to ensure customer satisfaction. Strengthen your ability to support long-term client relationships and deliver outstanding service in every call
What You'll Learn
LO1: Apply techniques for customer communication in Call Centers to identify customers’ preferences
LO2: Maintain accurate records of customer interactions and relationships in accordance with company standards.
Entry Requirements
Knowledge and Skills
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience
Target age group: 21-65 years old