AI-aided Design Thinking for Creative Problem-Solving
About This Course
Here is a concise, academic-style "About This Course" description within the stipulated character limit:
This course, titled "AI-aided Design Thinking for Creative Problem-Solving," strategically integrates the innovative capabilities of Generative AI with the structured methodologies of Design Thinking. Targeting professionals primarily from the retail, sales, customer service, and financial services sectors, it is meticulously crafted to address critical industry-specific competencies. Participants will master skills in empathy-driven customer engagement, AI-enhanced ideation, rapid prototyping, and effective communication strategies, significantly elevating their ability to deliver customer-centric solutions and achieve strategic business goals.
The course directly addresses industry-validated performance gaps, including deficiencies in innovation capability, advisory competencies, and customer interaction effectiveness. It enables learners to proficiently define and tackle complex business challenges, generate creative AI-powered solutions, and systematically test and refine prototypes, thus effectively aligning with market needs and customer expectations.
Leveraging robust instructional and assessment methodologies—such as interactive lectures, practical AI-tool demonstrations, collaborative problem-solving, and reflective peer learning—this program ensures learners not only acquire theoretical knowledge but also practical, immediately applicable skills. Graduates will emerge with enhanced problem-solving acumen, customer empathy, innovation agility, and robust analytical abilities.
This specialized competency development significantly enhances career prospects, making learners more competitive for employment opportunities and enabling them to undertake higher-value job roles within their organizations, thereby fostering career growth and professional advancement.
What You'll Learn
1. Identify and evaluate opportunities for applying design thinking methodologies within an organization based on understanding its core concepts, importance, the traits of a design thinker, and real-world examples of its application in other organizations.
2. Apply the stages and methods of the design thinking process to define design problems and generate innovative ideas relevant to organizational needs.
3. Develop and test AI-assisted prototypes using structured methodologies to refine design solutions based on user feedback.
4. Apply key metrics and benchmarking techniques to assess the effectiveness and impact of design thinking initiatives.
5. Develop and implement plans to embed design thinking across the organization to foster a culture of creativity and innovation.
6. Apply design thinking frameworks and tools to enhance work processes, and explain design ideas, processes, and outcomes to stakeholders.
Entry Requirements
The Minimum Entry Requirements to ensure that learners can cope with the course as well as benefitting from peer learning through interaction are as follows:
• Minimum Secondary education and be able to read, listen, speak and write English or at a proficiency level of the Employability Skills Workforce Skills Qualification (ES WSQ WPL Level 4).
• At least 1-2 years of managerial or supervisory experiences or a WSQ Level 3 qualification.
• Age above 25 years old