Enabling Academy: Customer Engagement Techniques
Training Provider: SPD
Course Reference: TGS-2025055643
S$1,045
About This Course
To equip participants with essential customer service and communication skills needed to engage effectively with customers across various industries. The course aims to build confidence in handling diverse customer situations through effective communication, empathy, conflict resolution, and professional etiquette. By combining theoretical knowledge with realistic practice scenarios, participants will learn how to respond to challenging customers, manage stress, and foster long-term customer satisfaction and loyalty in any service-oriented role.
What You'll Learn
1. Basic Concepts of Communication; 2. Effective Communication; 3. Handling Customers; 4. Customer Service Etiquette and Professionalism
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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