PWM-Cleaning: Customer Management (Level 1)
Training Provider: WORK WORK PRIVATE LIMITED
Course Reference: TGS-2019503401
S$80
Original: S$160
Save S$80
About This Course
This course is only for the low wage workers in the PWM-Cleaning Sector.
At the end of this course, you will be able to develop the ability to follow guidelines to provide customer service.
What You'll Learn
- Identify triggers in the service environment that may lead to potential service challenges.
- Apply service recovery procedures to respond to service challenges
- Identify customer needs and expectations.
- Carry out measures to address urgent customer needs.
- Identify areas of improvement as per customer feedback.
- Identify service challenges that requires escalation.
- Apply service recovery procedures to respond to service challenges
- Identify customer needs and expectations.
- Carry out measures to address urgent customer needs.
- Identify areas of improvement as per customer feedback.
- Identify service challenges that requires escalation.
Entry Requirements
- 21 years and above.
- Speak, listen and read English at Workplace Literacy (WPL) Level 3, and manipulate numbers at Workplace Numeracy (WPN) Level 3.
- Never attended school; pre-primary / kindergarten education; primary education without PSLE / PSPE certification or equivalent.
- Minimum of two months of work experience in the environmental service industry as a General Cleaner or with the interest to be employed in the industry.
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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