PWM-Cleaning: Customer Management (Level 1) AOP
Training Provider: INSKILLS TRAINING PTE. LTD.
Course Reference: TGS-2019503936
S$58
Original: S$115
Save S$58
About This Course
This course is only for the low wage workers in the PWM-Cleaning Sector.
To impart to cleaning staff the skills and knowledge to follow guidelines to provide customer service
What You'll Learn
This course covers the knowledge and skills to
- Identify triggers in the service environment that may lead to potential service challenges;
- Apply service recovery procedures to respond to service challenges;
- Identify customer needs and expectations;
- Carry out measures to address urgent customer needs;
- Identify areas of improvement as per customer feedback;
- Identify service challenges that requires escalation
- Identify triggers in the service environment that may lead to potential service challenges;
- Apply service recovery procedures to respond to service challenges;
- Identify customer needs and expectations;
- Carry out measures to address urgent customer needs;
- Identify areas of improvement as per customer feedback;
- Identify service challenges that requires escalation
Entry Requirements
No Formal Education
Have the ability to communicate in at least 1 language either English, Chinese or Malay
Have a minimum 2 months of work experience in the cleaning industry
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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