Analyse Service Quality and Customer Satisfaction (Service Information and Result)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504212
S$295
Original: S$590
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About This Course
This course covers knowledge and application skills in analysing customer data to establish and improve the level of service quality and customer satisfaction in the organisation. This involves analysing service quality and customer satisfaction results, communicating findings and implementing improvement plans to close gaps.
What You'll Learn
Analyse service quality and customer satisfaction results to determine the organisation’s performance
Communicate findings and results to relevant stakeholders
Implement improvement plans to close service performance gaps
Communicate findings and results to relevant stakeholders
Implement improvement plans to close service performance gaps
Entry Requirements
Learners are assumed to:
1. Have a comprehensive understanding of the organisation’s vision, mission,
values, business goals
2. Have 3 years of managerial experience in a service-related capacity
3. Be able to speak, listen, read and write English at a proficiency level not lower
than the Employability Skills Workforce Skills Qualification (ES WSQ)
Workplace Literacy (WPL) Level 5
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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