Strategise Workforce for Service Excellence (People and Relationship Management)
Training Provider: SERVICE QUALITY CENTRE PTE. LTD.
Course Reference: TGS-2019504253
S$345
Original: S$690
Save S$345
About This Course
Businesses looking to gain lasting competitive advantage are increasingly turning to create the differentiated customer experience. Effective customer interactions are hard to replicate and serve to increase customer loyalty.
Engineering service excellence involves more than just front-line customer service delivery. Strategising your entire workforce for service excellence is the way to go. Learn to develop a customer oriented, service strategy aligned with your organisation’s service intent, goals and business needs.
What You'll Learn
Gain knowledge and application skills to manage the service workforce within the organisation
Establish the organisation’s talent management strategy for the service workforce
Develop strategies to enhance productivity and engage staff
Establish the organisation’s talent management strategy for the service workforce
Develop strategies to enhance productivity and engage staff
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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