PWM-Retail: Working Together for Professional Service (SF)
Training Provider: SINGAPORE INSTITUTE OF HOSPITALITY
Course Reference: TGS-2019504367
S$210
Original: S$421
Save S$210
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
Work in a diverse service environment, contribute to customer service over various platforms and leverage available resources when engaging with customers over various platforms
What You'll Learn
1. Recognise the importance of inclusiveness
2. Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment
3. Monitor their own actions in handling diversity
4. Leverage on available organisational resources when engaging with customers over various platforms
5. Portrays professional etiquette and escalate feedback received over various platforms
2. Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment
3. Monitor their own actions in handling diversity
4. Leverage on available organisational resources when engaging with customers over various platforms
5. Portrays professional etiquette and escalate feedback received over various platforms
Entry Requirements
Secondary education and able to read and understand simple English
Working in service industry
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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