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PWM-Retail: Contribute to Customer Service Over Various Platforms (Customer Experience Management)

Name: PWM-Retail: Contribute to Customer Service Over Various Platforms (Customer Experience Management)
Price: 125 SGD
Rating: 4.1 (96 reviews)

Training Provider: SERVICE QUALITY CENTRE PTE. LTD.

Course Reference: TGS-2019504423

S$125

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About This Course

This course is only for the low wage workers in the PWM-Retail Sector.
This course covers knowledge and application skills to leverage on available organisational resources when engaging with customers over various platforms. It also includes portraying professional etiquette and escalating feedback received over various platforms.

What You'll Learn

-Leverage on organisational resources when engaging with customers over various platforms
-Portray professional etiquette when responding to customers over various platforms in accordance with organisational guidelines
-Escalate feedback received over various platforms in accordance with the organisation’s guidelines

Entry Requirements

Learners are assumed to:
1. Have an understanding of the organisation’s current product and service
offering
2. Have an understanding of the organization’s structure, standard operating procedures and guidelines on customer service
3. Be able to speak, listen and read English at a proficiency level not lower
than the Employability Skills Workforce Skills Qualification (ES WSQ)
Workplace Literacy (WPL) Level 3