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Effective Coaching Skills of a Relatable Manager (Synchronous e- learning)

Name: Effective Coaching Skills of a Relatable Manager (Synchronous e- learning)
Price: 350 SGD

Training Provider: ROHEI CORPORATION PTE. LTD.

Course Reference: TGS-2021003042

S$350

Original: S$700

Save S$350

About This Course

This program has been specially designed for learners to:
• Understand the role of a Manager-Coach
• Discover the Heart-set of a Relatable Manager
• Enhance core skills of questions and listening as a Coach
• Learn a structure for intentional coaching conversations
• Practice and receive feedback on coaching techniques
• Develop personal action plan to apply coaching at work

What You'll Learn

This is an interactive 2-day workshop designed to equip learners with the skills and knowledge in their role as coaches for improvements in service performance. Effective coaches will be able to identify coaching needs of individuals and adapt the coaching approach to the needs of the staff and the service issue at hand.

Entry Requirements

For this course, learners are assumed to have or be able to…
1. Have an understanding of the organisation’s vision, mission, values, processes and procedures
2. Have an understanding of the organization’s product and service offering
3. Have an understanding of the organization’s service excellence procedures and practices and be able to impart service practices to peers, juniors and subordinates
4. Have 2 years of experience in a service-related capacity
5. Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4