Professional Image and Etiquette for Communication Excellence
About This Course
1. To further improve on the skills of learners to enhance their performance in service delivery.
2. To enlighten and show customer service agents a more informed way of carrying out their jobs.
3. To promote exceptional customer service agents so as to sustain the tempo
4. Learners will be able to analyse and identify the specific needs of each client.
5. Learners will know how to connect with customers and the techniques to engage them for mutual benefits.
6. Learners will know to do make-up, Hair styling and wardrobe by themselves.
What You'll Learn
Performance Gaps/Needs:
Upon their completion of this Module, learners would be able to execute some tasks in their domain that otherwise seemed difficult or unattainable for them. Learners need to understand what customer service entails. They will also understand how to identify customers’ needs and techniques to connect with them. It will be difficult to satisfy customers when you are not connected to them. At present, the targeted learners are oblivious of the right ways to carry out the aforementioned roles. This is why it is indispensable to train them on how to professionally conduct themselves as customer service officers in a 21st-century dynamic setting. When learners are made to function as customer service agents without the prerequisite skills, the integrity and fortunes of such a company is at stake. This is why this course is designed to fill the performance gap.
Performance Gap Closed
Upon the completion of the course, the above-stated performance gap would have been closed. Every learner will understand what ideal customer service relations entail. The trainers will take them through both the theoretical and practical dimensions of the course. This is to make the discourse encompassing and interesting. Learners who had no understanding of how to connect with clients and build positive relationships for business growth will learn the simple strategies to do that upon the completion of the course. The course will make learners stand out among their equals. They would have acquired the prerequisite knowledge that would make them a shining light in the industry. With this, they can perform optimally in any given scenario.
Entry Requirements
• Ability to listen & speak in English at Employability Skills System (ESS) Workplace Literacy & Numeracy (WPLN) level 3 or 4.
• Ability to read & write in English at Employability Skills System (ESS) Workplace Literacy & Numeracy (WPLN) level 3 or 4.
• Must be Singaporean, Permanent Resident (PR) or Foreign Workers
• Educational Qualification: Primary Level for Singaporeans, SPM for Malaysians and Other Foreign Workers will be accessed based on their education.
• Learning Attitude with keenness to learn
• Minimum 6 months Front Line experience.
• Good performer in present role and shows intend to learn and upgrade.