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Franchise Operational Plan & Performance Management

Name: Franchise Operational Plan & Performance Management
Price: 625 SGD
Rating: 4.2 (124 reviews)

Training Provider: Franchising and Licensing Association (Singapore)

Course Reference: TGS-2022016364

S$625

Original: S$1,250

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About This Course

LU 1: Establish the operational plans and standard operating procedures for the franchise business
LO 1: Examine the importance and scope of an operational plan to achieve business and franchising objectives
LO 2: Articulate operational best practices to establish the franchise operational plan
LO 3: Develop the Standard Operating Procedures and Franchise Manual to guide business functions and strategies

LU 2: Develop the franchise operations setup and training plan
LO 4: Formulate the franchise operations setup and training plan in relation to critical business functions, operating environment and regulatory context
LO 5: Adopt franchising technologies to manage the franchise and report operational plans to relevant stakeholders

LU 3: Set key performance indicators to assess operational plans and seek continuous improvement
LO 6: Establish key performance indicators to guide franchise audits
LO 7: Adapt operational plans for continuous improvement and growth

What You'll Learn

Standard operating procedures (SOPs) provide the policies, processes and standards needed for the organization to succeed. They can benefit a business by reducing errors, increasing efficiencies and profitability, creating a safe work environment and producing guidelines for how to resolve issues and overcome obstacles. One of the most effective tools at a franchise owner’s disposal is the SOP; most successful franchisors have put in the hard work, R&D and sacrifices required to forge the perfect recipe for success, and they make this information freely available to their franchisees. Well-documented SOPs from franchisors will help franchisees run the business more successfully. This course is targeted at franchise owners and operators, existing or aspiring franchisors, and any business owner or executive involved in business operations and management, particularly those championing the adoption of best practices, quality management, productivity and innovation, and operational improvement. These are mostly Professionals, Managers and Executives (PMEs) who are working in franchisable business concepts. Their job functions may include operations, manufacturing, supply chain management, sales and marketing, business development, finance, legal, human resource management, training and overall company management.

Entry Requirements

Learners should be between 25 to 60 years of age and have at least 2 years of professional experience in operations, sales, marketing, business development, service or business support function and possess basic computer skills. They should be accustomed to working in the retail, food & beverage, education, enrichment, hospitality, lifestyle, services or wholesale environment.

Learners are likely to have at least a diploma or degree, or equivalent educational qualification.

Learners should be able to
- listen to, speak, read and write English at a proficiency level equivalent to the Employability Skills System Workplace Literacy (WPL) Level 4;
- use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 4; and