Create Copilot Chatbots and Agents with Microsoft Copilot Studio
About This Course
Master the art of building AI-powered chatbots with Microsoft Copilot Studio. This course will guide you through conceptualizing chatbot ideas, mapping out storyboards, and tailoring chatbot interactions to meet customer needs. You will learn to create, test, and refine chatbot topics using conversational builders, manage entities and variables, and enhance chatbot functionality with generative AI. By leveraging Microsoft Copilot Studio, you will gain hands-on experience in optimizing chatbot responses, automating tasks, and ensuring seamless customer engagement.
Gain expertise in deploying Copilot chatbots across various platforms while analyzing their performance for continuous improvement. Learn how to integrate chatbots with Power Automate for advanced automation, transfer conversations using Omnichannel for Customer Service, and enhance chatbot usability with system fallback topics. Whether you are designing chatbots for customer service, sales, or operational automation, this course will equip you with the skills to create intelligent, high-performing digital assistants.
What You'll Learn
- contextualize ideas for chatbots and map out chatbot storyboards to suit customer preferences
- to determine the frequency and types of chatbot content to be delivered to customers
- to determine the modes of distributing chatbots and evaluate the chatbot execution
Course Outline:
LU1 Creating Chatbots and Agents with Microsoft Copilot Studio
Topic 1 Get started with Microsoft Copilot Studio
Get started working with environments
Create agents and work with the Microsoft Copilot Studio interface
Create topics
Enhancing productivity with Generative AI
Test your agents
Publish agents and analyze performance
Create an agent with Microsoft Copilot Studio
Topic 2 Build an initial agent with Microsoft Copilot Studio
Agent creation
Agent creation using conversational builder
Generative Answers
Deploy agents
LU2 Managing Chatbot Topics and Entities
Topic 3 Manage topics in Microsoft Copilot Studio
Work with agent topics
Branch a topic
Create topics for existing support content
Work with system fallback topics
Manage topics
Topic 4 Work with entities and variables in Microsoft Copilot Studio
Work with entities
Custom entities
Use entities in conversations
Work with variables
Reuse variables across topics
LU3 Deploying Copilot Chatbots and Agents
Topic 5 Enhance Microsoft Copilot Studio agents
Use Power Automate to add actions
Agent actions
Transfer conversations to agents by using Omnichannel for Customer Service
Create topics for existing support content
Trigger types
Analyze agent performance
Topic 6 Build effective copilots with Microsoft Copilot Studio
Use cases
Plan for agents
Topics
Design your agent
Build solutions
Build a conversational agent with generative AI
Validate and iterate on your design
Entry Requirements
Knowledge and Skills
• Able to operate computer functions with minimum Computer Literacy Level 2 based on ICAS Computer Skills Assessment Framework
• Minimum 3 GCE ‘O’ Levels Passes including English or WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
Attitude
• Positive Learning Attitude
• Enthusiastic Learner
Experience
• Minimum of 1 year of working experience.
Target Age Group: : 21 -65 years old