PWM-Food Services: Customer Service Excellence for Food Services (Level 1)
Training Provider: ASCENDO ACADEMY PTE. LTD.
Course Reference: TGS-2023020237
S$95
Original: S$190
Save S$95
About This Course
This course is only for the low wage workers in the PWM-Food Services Sector.
1. Project a professional image and persona
2. Cater to the needs and expectations of customers
3. Demonstrate the qualities of a service professional
4. Demonstrate effective communication skills
5. Provide personalized service based on customer’s preferred choice
6. Escalate areas of improvements and service challenges
What You'll Learn
This course enables workers in the food services industry to enhance their service skills to build stronger relationships with customers. They will be able to anticipate and address customer needs, handle service challenges, and have a willingness to go above and beyond to exceed customer expectations.
Entry Requirements
1. 18 years of age and above
2. Understand spoken English
No formal academic qualifications required as this course is suitable for rank-and-file F&B staff
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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