携手应对冲突与挑战 (Working Hand-In-Hand in Managing Conflicts and Challenging Situations) (Chinese Language) (Synchronous e-learning)

冲突不仅仅是分歧，它是任何健康关系的正常组成部分。不能指望任何两个人或一群人在任何时候都能对所有事情达成一致。重要的是不要害怕或试图回避冲突，而是要学习如何以健康的方式解决冲突。
当冲突处理不当时，会对关系造成巨大的伤害，但如果以尊重和积极的方式处理，冲突就会提供一个加强两个人或一群人之间联系的机会。无论冲突发生在家庭、工作或学校，学习这些技能都可以帮助人们以健康的方式解决分歧，建立更强大、更有价值的关系。因此，在管理或解决冲突的过程中，所有利益相关者都不可避免地要携手合作。
解决冲突可以被定义为两个或两个以上的当事方用来寻找和平解决其争端的非正式或正式过程。中心和幼儿家庭之间可能会因为各种各样的原因遭遇冲突，这些造成冲突的原因以及解决冲突的策略是值得深入探讨的。
本工作坊旨在通过案例分享、角色扮演等实践性活动，请参与的老师们分享、反思以往经验，并一起制定有效管理冲突和挑战情况的策略。

A conflict is more than merely a disagreement which is a normal part of any healthy relationship. Any two people or group of people can’t be expected to agree on everything, all the time. The significance is not to fear or try to evade conflict but to learn how to resolve it in a healthy manner.
When conflict is mishandled, it can cause great harm to a relationship, but when handled in a respectful, positive way, conflict provides an opportunity to strengthen the bond between two people or group of people. Whether the conflict happens at home, work, or school, learning these skills can help one resolve differences in a healthy way and build stronger, more rewarding relationships. It is therefore inevitable for all the parties involved to work hand-in-hand in managing or resolve the conflicts.
Conflict resolution can be defined as the informal or formal process that two or more parties use to find a peaceful solution to their dispute. There can be various causes of conflict that might arise between the center and the child’s family. The causes as well as conflict resolution strategies will be discussed in the workshop.
The participating Educarers will get to be involved in hands on activities like case study and role play to share their ground experiences and strategise together in managing the conflicts and challenging situations effectively.

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