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PWM-Food Service: Elevating Customer Service Excellence in the Food Services Industry

Training Provider: EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.
Course Reference: TGS-2023037473
S$99
Original: S$198
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About This Course

This course is only intended for the low wage workers in the PWM-Food Services Sector.

- Recognise the types of customers and triggers of potential service challenges in the food service environment
- Provide service that meets and, if possible, exceeds the diverse needs and expectations of customers
- Exhibit the qualities and characteristics of a service professional in the food services environment including readiness to go-the-extra-mile for service
- Project the image and persona of a food and beverage professional
- Communicate effectively when interacting with customers and handling service challenges
- Provide feedback on areas of improvement and unresolved service challenges through proper channels

What You'll Learn

The Customer Service Excellence Level 1 course for the Food Services Sector aims to equip participants with essential skills such as effective communication, product knowledge, service recovery, and customer engagement. The course also focuses on promoting professionalism, teamwork, and continuous improvement in delivering exceptional customer service in the food services industry.

Entry Requirements

- No formal qualification
- Participants should have the ability to converse, read & write in English.

Course Details

Duration 8 hours
Language English
Training Commitment Full Time
Total Enrolled 562 students
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.

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