SkillsFuture for Digital Workplace 2.0 Retail (Classroom + Asynchronous E-learning)
About This Course
a) Using Data Analytics to understand customer demand and changing interests as well as optimizing resources
b) Using automation to support business operations like inventory control, customer service, service autonomous robots and automation in retail outlets
c) Using mobile apps for handling of orders, payments and managing customer loyalty program
d) Using digital tools like IoT, chatbots, and supply chain management apps and other mobile apps to enhance efficiency
e) Use in-demand digital tools and plan their own learning journey
f) Acquire knowledge of the basic concepts of GenAI, its risks, and prompting
What You'll Learn
Entry Requirements
• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (“ES WSQ”) Workplace Literacy (“WPL”) level 3.
• Be able to read and write English at a proficiency level equivalent to ES WSQ WPL level 3
• Be able to manipulate numbers at a proficiency level equivalent to ES WSQ Workplace Numeracy (“WPN”) level 3.
• Learner must be able to operate basic functions and features of a computer