PWM-Retail: Driving Service Excellence in the Changi Experience [Classroom Facilitated, Asynchronous E-Learning]
About This Course
This course is only for the low wage workers in the PWM-Retail Sector.
By the end of the course, participants will be able to:
1) Deliver personalised and positively surprising customer experiences that embody the Changi Service DNA by utilising the Customer Service Knowledge Base (CSKB) in-sights.
2) Apply personalised interactions with self-service options effectively through the skills of balancing the human touch and technology, that embodies CAG’s sophisticated modernisation with a strong culture of service excellence.
3) Utilise digital tools and resources that drive efficiency in productivity and alleviate manpower challenges.
4) Demonstrate professional finesse in communication and interactions in alignment with the Changi Service DNA.
5) Build trust that upholds CAG’s integrity in the safeguard of customer data in compliance with PDPA requirements.
What You'll Learn
Learners will understand the Changi brand and service DNA, and the Changi specific digital tools that can help them to manage customer needs, delivering service excellence in return.
Changi Airport is home to millions of visitors from all over the world annually, and is a significant landmark in the world of travel. Hence apart from benefitting Singapore’s tourism and business travel industry, Changi Airport staff will also benefit from being trained to assimilate effectively into projecting the Changi brand positively.