Mastering High-Net-Worth Customer Relationships
About This Course
It is essential for sales professionals to learn how to build positive customer relationships because it can lead to long-term customer loyalty, repeat business, and increased profits. According to a study by Bain & Company, increasing customer retention rates by just 5% can increase profits by 25% to 95%.
The top 20% of sales professionals are successful because they do not just sell; they help clients buy. This requires a fundamental strategic shift in selling that focuses on understanding the client's needs and providing solutions that meet those needs. By using persuasive language and developing structured sales conversations, sales professionals can build stronger relationships with their clients and prospects.
Our workshop, developed by top sales performers with global best practices, focuses on improving the quality of conversations to confidently engage clients in a more holistic way. By instilling "best practices" in sales effectiveness, our course teaches participants how to build positive relationships with clients and prospects, ultimately leading to increased customer loyalty, repeat business, and profitability.
What You'll Learn
● 2 Develop appropriate strategies in customer relationship management by applying essential communication strategies to maintain positive and effective customers relation
● 3 Facilitate operational plan development in accordance with organizational procedures in developing and maintaining positive relations with customers to support achievement of customer relationship management strategies
● 4 Evaluate the effectiveness of customer relationship management with appropriate key performance indicators
Entry Requirements
● 21 years and above
● Possess minimally a Diploma and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 6. If learners do not have at least a Diploma, (a) Training Administrator will need to interview learners to ensure that they have a foundational understanding of the subject matter before enrolling in this more advanced course, to prevent learners from struggling with content that is beyond their current knowledge level; and/or (b) learners must possess at least 3 years of relevant working experience.
● Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 6.
● Minimum 1 year of working experience.