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Exceed Customer Expectations (Service Excellence)

Name: Exceed Customer Expectations (Service Excellence)
Price: 270 SGD
Rating: 4.5 (70 reviews)

Training Provider: IMPACT MANAGEMENT SEMINARS PTE LTD

Course Reference: TGS-2023041029

S$270

Original: S$540

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About This Course

Course to equip participants with the skills and knowledge to:
- Understand the types of customers and their needs
- Exhibit behaviours that lead to an exceptional customer service experience
- Escalate unresolved service challenges to ensure customer satisfaction

What You'll Learn

This comprehensive course is designed to equip participants with the essential skills and knowledge to deliver exceptional customer service:
• Customer needs and expectations
• Qualities and characteristics of a Service Professional
• Connecting with the customer
• Build rapport and personalise the service
• Offer options and win-win solutions
• Recognise special requests of customers
• Escalate unresolved service challenges to the right parties and channel

Entry Requirements

able to speak, read, and write at a English proficiency level of ES WPLN L3 or equivalent
attitudes that include: a sense of responsibility, able to support and add value to business operation, being passionate in performing work activities
minimum education level: Lower Secondary