Basic Customer Relationship Management
About This Course
Candidate complete this module will be able to:
Leverage on organisational resources when engaging with customers over various platforms
Portray professional etiquette when responding to customers over various platforms in accordance with organisational guidelines
Adhere to PDPA requirements when using the customer service knowledge base
Escalate feedback received over various platforms in accordance with the organisation’s guidelines
What You'll Learn
Various platforms to engage customers
Reasons for engaging with customers over various platforms
Types of available organisational resources
Methods to portray professional etiquette over various platforms
Principles of effective communication
Methods to escalate feedback
Structure of customer service knowledge base
Personal Data Protection Act (PDPA) requirements pertaining to customer service knowledge base
Entry Requirements
1. Singapore and PR
Possess a minimum credit in English at GCE “N” Level or its equivalent.
2. International
IELTS score 4.5 or TOEFL iBT score 32.
High School Diploma equivalent to GCE ‘N’ Levels with minimum grade C6 for 3 subjects, including English and Mathematics.
3. ALL Students are required to have basic computing skills - i.e., able to turn on the laptop, use the mouse, drag, and drop files, use online search engines for research; and be a competent user of Microsoft Office.