WSQ Personality Profiling for Communication and Leadership
About This Course
In the current business environment, where adaptability and effective communication stand as pillars of organizational success, professionals across the board are recognizing the urgency to enhance their leadership capabilities and team dynamics.
The quest to align leadership strategies with ever-shifting organizational objectives and the imperative to foster a customer-centric approach underline the critical areas where many find room for improvement. This realization has given rise to the demand for a training solution that marries the principles of behavioural understanding with actionable leadership strategies, a need that this course is designed to fulfill.
In this course, learners will explore the different behavioural and personality styles using various assessment tools. This foundational knowledge empowers professionals to refine their approach to leadership, ensuring it resonates more effectively with their teams and aligns with the broader vision and goals of their organization.
Targeted at professionals eager to elevate their leadership and communication prowess, this course offers a transformative journey. It aims to equip learners with a deep understanding of behavioural dynamics and practical strategies to apply this knowledge effectively in their leadership roles.
By the end of the course, learners are expected to emerge as more adaptive leaders, capable of driving their teams toward enhanced performance, fostering stronger customer relationships, and leading their organizations toward greater success.
What You'll Learn
1. Evaluate Leadership Frameworks for the
Achievement of Organizational Goals
2. Enhance Service Excellence with Customer-
Centric Strategies
3. Evaluate Team Performance on Service Excellence for Improvement
Entry Requirements
Aged 21 years old and above
Minimum 1 GCE ‘O’ level credit
Employability Skills System (ESS) Workplace Literacy and Numeracy Level (WPLN) Level 4
Learners will be informed of the minimum entry requirements prior to enrollment. Screening will not be conducted prior to the course.
However, should the trainer or course liaison deem any learner to be unsuitable for the course, the learner will be advised to discontinue the course as it would be ineffective for them and potentially disruptive for the rest of the class.