Amplify Experience Management with Data & Insights
Training Provider: NATIONAL UNIVERSITY OF SINGAPORE
Course Reference: TGS-2024047739
S$855
Original: S$2,850
Save S$1,995
About This Course
At the end of the course, participants will be able to establish a cohesive customer journey in line with evolving customer demands and integrate the customer experience with the organisation's strategy and brand.
Participants will be able to compile and analyse data and information gathered through various channels and manage communication across customer touch points to ensure a differentiated customer experience.
The course is intended for managers and professionals involved in Customer Experience Management, Product Manager, Service Delivery, Marketing, Business Analyst, User Experience Designer, Customer Success or Customer Service, etc.
What You'll Learn
Amplify Experience Management with Data & Insights is a 3 Day course catered for working professionals.
Its aim is to enable participants to apply skills that focus on operationalizing the customer journey(s) designed and launched by their organisations.
Participants will go through a framework consisting of 5 modules to help them Operationalise Customer Experience.
Module 1 – Advancing the current state
Module 2 – Listening to customers
Module 3 – Using data to identify issues
Module 4 – Leveraging technology for customer experience management
Module 5 – Solving the experience gaps
At the end of the course, participants will be able to establish a cohesive customer journey in line with evolving customer demands and integrate the customer experience with the organisation's strategy and brand.
Its aim is to enable participants to apply skills that focus on operationalizing the customer journey(s) designed and launched by their organisations.
Participants will go through a framework consisting of 5 modules to help them Operationalise Customer Experience.
Module 1 – Advancing the current state
Module 2 – Listening to customers
Module 3 – Using data to identify issues
Module 4 – Leveraging technology for customer experience management
Module 5 – Solving the experience gaps
At the end of the course, participants will be able to establish a cohesive customer journey in line with evolving customer demands and integrate the customer experience with the organisation's strategy and brand.
Entry Requirements
NIL
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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