Revolutionizing Customer Service with AI Chatbots
About This Course
Step into the future of customer service with our course on Revolutionizing Customer Service with AI Chatbots. This comprehensive program is designed to equip you with the knowledge and skills to implement AI chatbots in customer service. You'll explore the fundamentals of AI chatbot technology, understanding how they can be programmed to interact with customers effectively. The course covers various aspects of AI chatbots, including design, development, and deployment strategies, ensuring you have a holistic understanding of the technology.
Further, the course delves into the practical application of AI chatbots in customer service scenarios. You will learn how to leverage AI chatbots for improved customer engagement, faster response times, and personalized customer support. The curriculum includes case studies highlighting successful AI chatbot implementations and their impact on customer satisfaction and business operations. By the end of this course, you will be proficient in integrating AI chatbots into your customer service framework, thereby enhancing the overall customer experience and setting new standards in customer support.
What You'll Learn
LO1: Conceptualize digital storytelling content that aligns with marketing objectives, focusing on creating chatbot storyboards that reflect evolving customer preferences and content delivery modes.
LO2: Determine the schedule and select the appropriate types and styles of chatbot content, ensuring alignment with marketing content parameters and features.
LO3: Determine the best practices for delivering chatbot content in marketing and develop a set of guidelines to evaluate and execute the content strategy effectively.
Entry Requirements
• 21 years and above.
• Possess minimally a GCE ‘N’ Level and/or listen, speak, read, and write English at a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 5.
• Use numeracy skills equivalent to the Employability Skills System Workplace Numeracy (WPN) Level 5.
• Possess basic computer literacy, including navigating a personal computer operating system and Internet skills.
• Minimum 3 months of working experience in an organization.