Chatbot Management Course
About This Course
Businesses need to maintain a constant presence across different marketing channels to ensure that both existing and potential customers are well-informed about their products and concerns.
At the same time, rising overhead costs (time and money) are making it hard for businesses to serve consumers effectively 24/7.
Hence, chatbots built with a customer service knowledge base are fast emerging as a viable solution and step-up for customer service.
Through robust training solutions, learners can be armed with the knowledge and ability to enable business automation and growth using chatbot.
What You'll Learn
1. Develop a business case for customer service knowledge base based on relevant components, purposes and benefits
2. Assemble user requirements based on specifications-gathering methods
3. Assemble technical and financial requirements based on types of information storage and PDPA requirements
4. Supervise efforts on implementing and testing customer service knowledge base based on modern testing methods
5. Train and guide users for customer service knowledge base
6. Collect feedback on system improvements with specifications-gathering methods
Entry Requirements
Aged 21 years old and above
Minimum 1 GCE ‘O’ level credit
Employability Skills System (ESS) Workplace Literacy and Numeracy Level (WPLN) Level 4
Able to perform basic Microsoft Office functions on the computer