WSQ Adapt to Change with an Outward Mindset for Frontliners
About This Course
This course was designed to nourish Outward Mindset in the role as a frontline professional, be it in the security profession, transport, courier/delivery, nursing, retail, customer service, etc., three areas are equally important: (1) being agile and adaptable to changes in roles, responsibilities, work practices and technology adoption, (2) to flexibly exercise appropriate behaviors or approaches to respond to situations in a dynamic and disruptive world and (3) to guard our mental health and ensure our behavior and approach affect and influence ourselves, our colleagues and the public positively.
• Topic 1 - Self-Awareness Tools
• Topic 2 - Mindset Change Tools
• Topic 3 - Accountability and Collaboration Tools
• Topic 4 - Positively Influence Others to Change
• Topic 5 - Turning Jobs Outwards
• Topic 6 - Implementing Mindset Change
What You'll Learn
- Effectiveness of Self-Awareness Tools
- Ways in which various types of local and global trends impact one’s employability and job role
- Ways to cope with adjustments and expectations required in current and new job situation in a local and global context
- Causes of gaps in own competencies
- Mindset Change Tools
- Types of learning opportunities and their characteristics
- Types of other resources and opportunities for development
- Identify the types of expectations and adjustments required in current and new job situation to stay employable and competitive in the local and global context
- Identify the types of competencies required in current and new job requirements
- Accountability and Collaboration Tools
- Ways to overcome barriers to the transfer of learning
- Transfer skills and knowledge acquired from training and development to the workplace and measure performance improvement as a result of training and development
- Identify gaps in own competencies, determine training and development needs and select suitable learning opportunities that match personal learning styles
- Positively Influence Others to Change
- Process and strategies of coaching to motivate and help others
- Turning Jobs Outwards
- Types of diversity in the workplace
- Identify the implications of diversity in the workplace and participate in relevant approaches to work within a diverse workforce
- Implementing Mindset Change
- Sources and stages of change and resistance to change
- Components of self-esteem and positive attitude
Entry Requirements
Entry Requirements
Learners must;
• Be able to read, write and speak English at WPL Level 4
• Be able to manipulate numbers at WPN Level 4
• Be able to act in a professional manner
• Be able to observe confidently
• Be vigilant at all times
Nationality
Singapore Citizens, Malaysian Citizens who are Singapore Permanent, holders of Work Permits or Employment Passes.
Age
The minimum entry age for learners shall be 18 years old at the time of application and the maximum age shall be 70 years old.
Physical and Medical Requirement
Learners must have certified by a medical doctor to be physically fit for work
Education Qualifications
The minimum entry educational qualification for learners shall be 3 GCE ‘N” Level credits, 3 SPM Credits, NITEC or their equivalent.
Process of Application
The learners shall be responsible for verifying the authenticity of all the documents supporting the application.