Provide Advice on Spices for Health
About This Course
Please explain the rationale for sequencing.
This course aims to provide retail staff with the skills and knowledge required to provide advisory on Spices for Health and related customer service to help them make their purchasing decisions
The Provide Advisory on Spices for Health is sequenced by order of step-by-step application.
Sequencing these steps in the order listed helps the learner progress from the stage of establishing customer requirements to the final stage of closing a sale on the Provide Advisory on Spices for Health program.
The topics are arranged into
1. The 1st step (LU1) will start by preparing the learners with the ability to understand the fundamental knowledge of establishing customer requirements in accordance with the organisation’s guidelines. With this knowledge learners are ready to move on to the next learning unit
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2. With this the 2nd step (LU2), after understanding the importance of establishing customer requirements learners will progress to be equipped with the knowledge to recommend the organisation’s product or service offerings to meet customer’s needs and expectations
3. The 3rd step (LU3), after gaining the knowledge to recommend the organisation’s product or service offerings to meet the varied needs and expectations of customers, learners will further develop the ability to provide follow-up professionally with the customers to address enquires and provide advice to customers in accordance with the organizational guidelines
4. In this 4th step (LU4) after having a good knowledge of how to address enquires and provide advice to customers, learners will be able to evidently demonstrate their ability to recommend accompanying products and/or services to maximising additional sales opportunities
5. In this final step (LU5), after gaining the application skills to recommend accompanying products and/or services to maximising additional sales opportunities, learners will be equipped with the ability.
What You'll Learn
• Apply appropriate methods to establish customer using questioning techniques to determine customer needs
Recognize types of customers and requirements
• Different Categories and brands of products offered by the store
• Methods to establish customers’ requirements on products to recommend products and/or services
Identify and match products and services to customer’s requirements.
• Provide customers information on the country of origins of products and address customer enquiries
• Competitors’ products and services, including features and benefits
• Methods to provide advice on the price lists and specification of the products in relation to Organizational procedures
• Provide customers with information on products, organisation’s promotion activities and after-sale services.
Provide advice to customers on the specification of products.
• Methods of presentation and recommendation of complementary and peripheral products and services
Maximize additional sales opportunities.
Entry Requirements
Secondary school or matured learners more than three years working experience.