Service as a Powerful Sales Tool [Classroom Facilitated, Asynchronous E-Learning]
About This Course
This course will equip you with the tools to uphold ethical and professional integrity in every interaction. You will learn how to deliver customer service excellence through clear and effective customer communication, ensuring your brand’s values are consistently represented. Develop strategies to foster positive customer experiences and deliver service excellence throughout the engagement lifecycle.
Enhance your skills in service quality management to maintain high standards and contribute to your organization’s employer branding strategy. You will learn to manage, develop, and review the quality of services provided to clients, and develop employer brand propositions and strategies in alignment with the organisation’s long-term strategic objectives and desired culture.
By applying your organization’s Service Principles/Core Values, you will strengthen your role as a service ambassador, enhancing both your professional growth and your company’s reputation.
What You'll Learn
1. map out the emotional journey of customers to identify the pain points customers are experiencing.
2. apply organisation’s Service Principles/Core Values to address customers’ pain points, ensuring high standards through effective service quality management.
3. apply appropriate strategies to live out organisation’s Service Principles/Core Values, in alignment with the organisation’s long-term strategic objectives and desired culture.
Entry Requirements
Basic English proficiency