(SCTP Module) Service Quality Management (Classroom, Synchronous and Asynchronous)
Training Provider: Republic Polytechnic
Course Reference: TGS-2025052572
S$405
Original: S$1,350
Save S$945
About This Course
This module examines how a firm's resources, information, and processes can be managed strategically to foster greater customer intimacy and loyalty. It covers the need to understand the rationale and process of building profitable relationship with valued customers in order to be customer-focused, sales, marketing, and service executives.
What You'll Learn
Develop expertise and acquire management skills related to key operating departments of F&B business
Acquire the ability to anticipate customers’ needs and the aptitude to observe market trends from customer contact opportunities and provide feedback to management for decision-making
Acquire the skills and knowledge to support the F&B business' key functions (e.g. sales, marketing, and operations) that affect customer experience
Develop the operational and managerial skills to meet the challenges of the food and beverage industry
Acquire the ability to anticipate customers’ needs and the aptitude to observe market trends from customer contact opportunities and provide feedback to management for decision-making
Acquire the skills and knowledge to support the F&B business' key functions (e.g. sales, marketing, and operations) that affect customer experience
Develop the operational and managerial skills to meet the challenges of the food and beverage industry
Entry Requirements
Proficiency in English
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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