After-sales Services (Level 1) (SF)
Training Provider: LIGHTHOUSE GLOBAL TRAINING AND CONSULTANCY PTE. LTD.
Course Reference: TGS-2017501215
S$125
Original: S$250
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About This Course
This programme will impart to learners the specific skills and knowledge to implement after-sales procedures to ensure customer satisfaction
What You'll Learn
Types of retail after-sales service
Approach to carry out retail after-sales service Receive after-sales service request from customers
Examine merchandise that require after-sales service
Propose to customer approaches to resolve after-sales service request
Act to carry out after-sales service request
Inform customers promptly upon completion of after-sales service request
Resolve after-sales service request to customer's satisfaction
Approach to carry out retail after-sales service Receive after-sales service request from customers
Examine merchandise that require after-sales service
Propose to customer approaches to resolve after-sales service request
Act to carry out after-sales service request
Inform customers promptly upon completion of after-sales service request
Resolve after-sales service request to customer's satisfaction
Entry Requirements
Min primary school level
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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