Service Leadership (synchronous E-learning)
Training Provider: NATC INSTITUTE PTE. LTD.
Course Reference: TGS-2019501678
S$210
Original: S$420
Save S$210
About This Course
To prepare executive to develop and maintain professional image that align to and support store image and customer service standards. It also includes providing direction and guidance to team member through regular engagement, modelling of service excellence, go-for-extra-mile, leadership and expected behaviours.
What You'll Learn
Knowledge
• Customer needs and expectations
• Importance of “go-extra-mile” for service to oneself and the organisation
• Methods to exceed customer expectations
• Methods to escalate areas of improvement to enhance customer experience
Application
• Recognise the diverse range of customers and their needs and expectations
• Demonstrate effective communication skills when interacting with customers
• Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
• Create a positive customer experience by offering customised and personalised service
• Customer needs and expectations
• Importance of “go-extra-mile” for service to oneself and the organisation
• Methods to exceed customer expectations
• Methods to escalate areas of improvement to enhance customer experience
Application
• Recognise the diverse range of customers and their needs and expectations
• Demonstrate effective communication skills when interacting with customers
• Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
• Create a positive customer experience by offering customised and personalised service
Entry Requirements
- The ability to write English as a proficiency level to the Employability skills workforce skills qualification (ES WSQ Level 3 to 4) workplace Literacy or any SOAs taken at Level 1-3
- Minimum retail industrial experience for at least 1-2 years
- Project good attitude and always align with company mission and vision
- Create and maintain a positive customer experience by offering customised and personalised service
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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