Deliver Service Planning and Implementation
Training Provider: GOLDEN COMPASS SCHOOL PTE. LTD.
Course Reference: TGS-2020502437
S$125
Original: S$250
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About This Course
On completion of this unit, the learner will have knowledge and application skills in implementing operations for service excellence and be able to apply them to the workplace.
What You'll Learn
1. Importance of one’s role in the service value chain
2. Sources of information commonly sought by organisation's customers
3. Deliver service as part of a team according to the organisation’s service standards
4. Organisation’s service escalation process
2. Sources of information commonly sought by organisation's customers
3. Deliver service as part of a team according to the organisation’s service standards
4. Organisation’s service escalation process
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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