Customer Service Excellence in Food and Beverage Operations
Training Provider: GOLDEN COMPASS SCHOOL PTE. LTD.
Course Reference: TGS-2024042515
S$250
Original: S$499
Save S$250
About This Course
F&B businesses are an integral part of Singapore’s vibrant economy. To operate an F&B business, equip oneself with the mindset to go the extra mile in providing excellent service, which involves creating a positive customer experience and escalating areas of improvement that may enhance the customers’ experience. While food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit those counts. Restaurants should remember to keep the customer’s needs at the forefront of every dining experience.
What You'll Learn
This course will help learners acquire the ability:
• To project professional etiquette and provide go the extra mile services when receiving customers’ feedbacks from various platforms
• Recognise the diverse range of customers and their needs and expectations.
• Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines.
• Escalate feedback on areas of improvement and unresolved service challenges through proper escalation channels
• To project professional etiquette and provide go the extra mile services when receiving customers’ feedbacks from various platforms
• Recognise the diverse range of customers and their needs and expectations.
• Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines.
• Escalate feedback on areas of improvement and unresolved service challenges through proper escalation channels
Entry Requirements
No prior knowledge is required.
WPLN: Level 3/4
Academic Level: PSLE and above
Language Proficiency: English (beginner)
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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