"WOW! Your Customers" with digital transformation
Training Provider: GOLDEN COMPASS SCHOOL PTE. LTD.
Course Reference: TGS-2020504618
S$160
Original: S$320
Save S$160
About This Course
• The world is evolving and going digital, there is a need for service professionals to upgrade their skills to support customers over various platforms in order to add value to organization and stay competitive. This training covers how to adopt new skills to engage customers over different platforms while they also learn how to apply them in everyday work. To develop their understanding of the organization’s customer service knowledge, emerging platforms and PDPA practices. The underlying aim is to generate enthusiasm in making use of various plat-forms to improve customer experience in the retail industry.
What You'll Learn
This course aims to educate individuals, especially those working in the service and retail sectors, to acquire new skills to engage customers on various platforms to enhance service delivery and cus-tomer experiences.
This course will help learners acquire the ability:
1) To engage with customers over various platforms according to organisational guidelines for digital transformation
2) To leverage on organisational resources to enhance customer experience
3) To understand structure of customer service knowledge based and observe PDPA require-ments when handling customer information
4) To project professional etiquette when receiving customers’ feedbacks from various platforms
This course will help learners acquire the ability:
1) To engage with customers over various platforms according to organisational guidelines for digital transformation
2) To leverage on organisational resources to enhance customer experience
3) To understand structure of customer service knowledge based and observe PDPA require-ments when handling customer information
4) To project professional etiquette when receiving customers’ feedbacks from various platforms
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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