Project a Positive and Professional Image
Training Provider: Asian Culinary Institute of Singapore
Course Reference: TGS-2022011775
S$112
Original: S$374
Save S$262
About This Course
This course aims to impart customer skills and knowledge to new and existing staff. They will develop the abilities to create a positive customer experience by establishing customer service standards and implement corrective actions to improve service delivery gaps.
What You'll Learn
The course content includes:
• Identifying different customer needs and expectations
• Methods to exceed customer expectations
• Qualities and characteristics of a service professional
• Principles of effective communication
• Methods to project a professional image and persona
• Identifying different customer needs and expectations
• Methods to exceed customer expectations
• Qualities and characteristics of a service professional
• Principles of effective communication
• Methods to project a professional image and persona
Entry Requirements
Secondary; Basic proficiency in English language
Course Details
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Note: To apply for this course, visit the SkillsFuture website or contact the training provider directly.
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